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Multi-user, Multi-department Live Help Support Chat System- CSLH

CSLH stands for Crafty Syntax Live Help. This is an open source solution for live support that assists clients with live help feature and can proactively be pushed to your website visitors or can be requested by clients. Craft Syntax is multi-user and comes with wide range of features allowing multiple languages, multi-department, and multiple operators to be used.

This is a free of cost tool as well as is programmed using MySQL for database and PHP. Some other unique features included in this software is the ability of creating questions of your own, referrer tracking, auto inviting visitors, ability of viewing what client is typing, page tracking, leaving message if offline, sound alerts, multiple chat sessions, quick responses, push URLS, multiple operators, customizable graphics, open source GPL, and runs on client’s server.

This Live Help support chat system has the ability of monitoring chat sessions and visitor sessions at similar time as well as talking to several users at single time through unique tab system. In its data section, messages, keywords, page visits, referrers, transcripts, and many more details are tracked. Visitors to a site can proactively be invited for chats by the operators who use invite “layers” on client side that will get displayed even if you enable pop-up blockers. Using this tool, you can also customize chat window of client side with several different themes and change the top graphics of windows including the colours. If users wish, they can also alter graphics of window and include operator image to their chat window. This multi-user tool is the best option for completely removing Copyright-links and backlinks from client side chat window. Downloading the application and installing it is very simple. The download version of it is available on its official website and comes free. Users can also choose paid version that comes with maximum features.

multi-user, multi-department Live Help support chat system- CSLH

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