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Multi-Channel Communication Helpdesk Support System – Supportcenter

SupportCenter is a client support software or Helpdesk Support System that is entirely based on web that allows organizations to efficiently handle tickets of clients, their contact details, account numbers, agreement against provided service and the procedures that present a better client experience.

The software has various aspects, which are as follows: – flow of work, management of tickets, administration of services, client experience administration, contact and account administration, electronic mailing administration etc. that mechanically handle incoming electronic messages as per the précised rules. Exclusive inward electronic mail IDs, name of the sender and ID of a sender can be arranged for every unit of business.

Advantages of Supportcenter

Client support software-Multi-Channel Communication

The software contains, electronic mailing system, Phone, gateway, societal media and the listing keeps on rising each day. Acquire one outlook of client interface in spite of the communiqué approach they prefer.

Trade units

Allows every part of the company/ organization describe their item for consumption or precise design of service and work as self-sufficient elements.

Self Service gateway, Client gateway

Organize customize gateway of self service structure and let the clients to present tickets, trail them, explore the facts base and run information.

Contact and Account organization of a Client

Handle client information comprising the goods/acquired services, agreements they are permitted to, their organizational classification and so on.

Trailing of Time trail and billing of client

Trail the time expend for entire clientele at single place. Make use of filters to pierce down the time access.

Client assistance software- assimilates with the organizational system

Multi-Channel Communication Helpdesk support system- supportcenter

(Admin Page Screenshot)

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