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Open Source Helpdesk System with Integrated Knowledge Base Application-SupportPRO

Open source, your web-based application really aids in help desk and customer assistance, apart from asset trailing and facilities handling. Web+Center has been mainly designed as an innovative net-oriented help desk plus sales CRM alternative. The software’s open source attribute ensures that the entire software source is available for customization choices. You can avail its extensive and fully professional help desk program to follow and look after support cases.

SupportPRO is an application in the nature of web oriented Helpdesk system which assists you to organize your sales plus customer service inquiries in an effective way and has been devised exclusively for internet based businesses at a moderate price. The E-mail Piping facility allows clients to email you concerning service or assistance queries from which a ticket is automatically generated within help desk scheme and may contain attachments. You also have the advantage of SMTP plus POP3 support. The Flexible Knowledgebase bestows a space for your users to find information by themselves. Response Templates communicate to users in a flash with an assortment of predefined replies and conserve time by repeating them.

Spam Blocker feature of SupportPRO prevents piling up of extensive junk emails in the form of tickers. Its other features include AJAX capability for improved user interface, integrated knowledge base application with SEO compliant knowledgebase entries which helps to reduce support charges; accommodates unrestricted users and any number of staff members for free and delivers instant download of software.

ServiceDesk Plus belongs to a related category of help desk application possessing combined asset management created on ITIL structure. The key features of the software include Self-Service website and Multi-site assistance, Knowledge base and SLA administration, Agent allocated asset scanning, Purchase and Contracts Supervision along with Product Inventory Reports and Help Desk supervision.

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